FAQ

1. Where do you ship from?

We work with trusted fulfillment partners to ship products directly from our international warehouses.
This allows us to offer modern, trending products at competitive prices.

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2. How long does shipping take?

Our average delivery time is 7–15 business days, depending on your location and product availability.
Some items may arrive earlier or separately if ordered together.

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3. Do I receive a tracking number?

Yes! Every order includes a tracking number.
You will receive it by email once your order has been processed and shipped.

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4. How long does it take to process my order?

Orders are typically processed within 1–3 business days before they are shipped out.

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5. I ordered multiple items. Will they arrive together?

Not always.
To ensure faster delivery, items may ship in separate packages depending on availability.
Don’t worry—everything will reach you.

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6. What is your return policy?

We offer a 30-day return policy for unused and unopened items in their original packaging.
If your product arrives damaged or defective, contact us immediately and we will resolve it as quickly as possible.

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7. What if I entered the wrong address?

Please contact us within 12 hours of placing your order.
If the order has not been processed yet, we will update the address for you.
Once shipped, we cannot change the address.

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8. Do you offer order cancellations?

We can cancel your order only before it has been processed.
Once processing begins, we are unable to cancel.

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9. My order is delayed. What should I do?

Shipping delays can occur due to customs or high traffic seasons.
If your order exceeds 30 days, contact us and we will assist you immediately.

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10. How can I contact customer support?

You can reach us through our Contact Us page or by emailing our support team at.

We respond within 24–48 hours.